Performance
FileMaker maintenance and support
Software keeps changing after launch: people ask for new reports, an integration partner updates their API, a script slows down as records pile up. Our support service keeps your FileMaker system working and improving, whether we built it or inherited it.
Discuss your project Run & improve
When the original developer is gone
It is common for a business to depend on a FileMaker file built years ago by someone who has since moved on. Nobody knows why certain scripts exist, small changes feel risky and issues are left alone until they become urgent. Regular, documented maintenance turns that fragile system into one you can rely on.
Support covers
Bug fixes
Diagnosing and resolving errors, broken scripts and unexpected behaviour.
Feature updates
New fields, reports, layouts and workflows as your needs evolve.
Performance optimisation
Speeding up slow layouts, finds and scripts.
Documentation
Writing down how the system works so knowledge doesn’t live in one person’s head.
User help
Training and answers for your team when they get stuck.
Typical support requests
- A report that used to take seconds now takes minutes
- An integration stopped syncing after a third-party change
- Adding a new product line, location or user role
- Cleaning up duplicated or inconsistent records
Why ongoing support pays
- Predictable cost
- Fixed or hourly arrangements, chosen to match how much change you expect.
- Lower risk
- Issues are caught early and changes are tested before they reach users.
- Continuity
- One team that knows your system, instead of a new contractor every time.
Getting started with support
- For inherited systems we usually begin with a short review so we understand what we’re supporting.
- Agree a process for requesting and approving changes so priorities are clear.
Maintenance & support: common questions
Yes — bug fixes, updates, maintenance and training are all available after launch.
Pricing depends on scope: fixed cost for defined work, hourly rates for flexible ongoing work, or a custom plan to fit your budget.
Ready to plan the next step?
Tell us about your current setup and what you’d like to achieve with Maintenance & support. We’ll reply with options, a timeline and a cost estimate.